What Our Customers Say
Satisfied customers are essential to any successful business. At the Woodburning Centre we do our utmost to provide good service, and a number of our customers are good enough to say so in writing or by email. On this page we have put just some of the comments and feedback we have had from customers. If you would like to send in your own comments to us, please go to our Contact page. If you would rather not have your name published or wouldn’t like to have your comments on this page that’s fine, you can say so, but we would like to know what you think.
Our Customers Said:
"It had been my intention to put a stove into my sitting room for some time. I was unsure where I would get a reliable stove and who would fit it in for me. However, a colleague at work suggested that I visit the Woodburning Centre in The Old Mill at Drimoleague in West Cork. This I did where I met the proprietors. I explained my situation to them and to make a long story short they suggested the Hunter stove model Kestrel 5. They also reassured me that they would fit the stove and that Phil was very experienced at this work.
We arranged a day and time for the fitting. True to his work Phil was at my door at the appointed time with his son. They spent two or three hours fitting the stove. Their work was excellent. They cleaned, and hoovered the room after them. The fitting is perfect and the result is excellent. I get tremendous heat from the stove with little fuel. It is very aesthetic looking, blending in well with my fireplace. I have no hesitation whatever in recommending this couple for their integrity, honesty and reliability. Phil is a gifted craftsman and a superb fitter. I would recommend the products they sell and the service they provide to anyone. Any person who purchases a product from this centre can be guaranteed an excellent product; they can also rest assured that the service they provide is of top quality.
If I have any more stoves to buy in future I know where I will be going."
Rory O'Connor, Kenmare, Co. Kerry
"Buying a stove can be a big decision. When we were preparing to move into our new home we needed advice as to what would best suit or needs as well as help finding something we liked and would be happy to live with.
Phil Walters was great. Very friendly, helpful and, above all, patient! There is a lot more to be considered than I had originally realised but we were in good hands.
The Woodburning Centre has a great range to choose from and after weighing up all the options and advice we are very happy with our choice as well as the after sales service provided."
"My husband and I both grew up in houses where solid fuel stoves were the principle heat sources. We had installed a stove in our previous house so we had experience of the pros and cons of stoves, their costs, installation and maintenance. After moving house, buying a stove was a priority. We visited most of the stove suppliers in County Cork; some suppliers were more knowledgeable and experienced than others. We were unhappy with the lack of knowledge about installing stoves and cleaning the chimney in many suppliers. A relative persuaded us to visit The Woodburning Centre in Drimoleague. I initially telephoned them to find out if the journey was worth taking. We found the owner to be extremely helpful.He listened to our wish list - an enamelled stove with a large glass door so we could see the fire, a highly efficient multifuel stove that would be economical to run and easy access to clean the chimney. He recommended a Franco Belge stove and told us which web site to use to get further information. After seeing the stove in their well-stocked showroom we were happy with the price and the model. The colour we ordered had to be ordered from France. Phil kept us updated on its arrival date.
Two days after it arrived in Drimoleague, Phil and a colleague arrived to install the stove. They spent 6 hours carefully dismantling our fire surround, cleaning the chimney, back filling the fireplace, installing the stove, insulating the area, reassembling the surround and cleaning up meticulously. They charged only €250 for parts, their time and expertise. Other stove suppliers charge €250 for installation and parts plus €350 labour. Phil gave us simple instructions on how to use the stove which we have followed.
The stove is even better than we hoped. It is beautiful, efficient, clean and very easy to use. We couldn't be happier with it or the services supplied by The Woodburning Centre."
Sinead and Ronan
"Phil, The Ecofan is working really well, definitely worth the investment, I'm delighted I popped in to pick it up!"